Retride Refund Policy: How to Return Bottles and Get Your Money Back
Quick answer
To get a Retride refund, call +1 (302) 200-3480 with your order ID or write [email protected]. Mail the bottles to 304 Park Avenue South, Floor 11, New York, NY 10010 with your full name, email and order ID, by a tracked service at your cost. The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days on the card.
What are the Retride refund terms?
Retride refunds follow the 60-day window from purchase, with at least 30 days of use asked for by the sales desk. The money comes back after the returned bottles are received and credited.
| Term | What it says |
|---|---|
| Window | 60 days from the purchase date; confirm at checkout |
| Use asked for | At least 30 days, per the sales desk |
| First step | Call +1 (302) 200-3480 with the order ID, or write [email protected] |
| Return address | 304 Park Avenue South, Floor 11, New York, NY 10010 |
| Inside the box | Full name, email and order ID |
| Postage | Paid by the buyer |
| Tracking | Use a tracked service |
| Refund issued | 3 to 5 business days after the return is credited |
| On your card | A further 5 to 10 days |
Two terms are not stated in our material: how opened bottles are handled, and whether the original shipping cost comes back. Ask the desk about both before you mail anything.
How does a Retride return work, step by step?
A return runs in six steps, from the first call to the money on your card. Each step depends on the one before it, so do them in order.
- 1
Contact the desk
Call +1 (302) 200-3480 or write [email protected] with your order ID. Confirm the return address.
- 2
Pack the bottles
Close every cap and add a note with your full name, email and order ID.
- 3
Ship with tracking
Mail the parcel to 304 Park Avenue South, Floor 11, New York, NY 10010, at your cost.
- 4
Return credited
The parcel is checked in at the returns address and credited.
- 5
Refund issued
3 to 5 business days after the credit.
- 6
On your card
5 to 10 more days, depending on your bank.
What should you have ready before you call about a Retride refund?
Have your order email open and a pen ready. A short call goes better when every answer is in front of you.
- Your order ID, from the order email
- The purchase date, to show you are inside 60 days
- The pack you bought: 2, 3 or 6 bottles
- How many bottles are opened and how many are still sealed
- Your two open questions: opened bottles, and the original shipping cost
Write down the date of the call, the name you were given and the return address the desk confirms. Those notes are your proof if anything is disputed later.
What should go inside a Retride return parcel?
Put the bottles and one short note in the box. The note lets the returns team match the parcel to your order without a phone call.
| Item | Why |
|---|---|
| All bottles from the order | Unless the desk tells you otherwise |
| A note: full name | Matches the name on the order |
| A note: email address | The one you used at checkout |
| A note: order ID | The number the desk uses to find the order |
| Padding | Stops bottles from cracking in transit |
Take a photo of the open box and the note before you seal it. Keep the photo with the tracking receipt until the money shows on your card.
How long does a Retride refund take?
Plan on about one to three weeks after the return is credited, plus the days the parcel spends in the mail. The figures below show where the time goes.
Business days skip weekends and holidays, so a parcel credited on a Friday may not move until the next week. Your bank sets the last part of the wait, not the desk.
Who should you contact about a Retride refund?
Contact the order desk for anything about an order or a refund. The website email cannot see orders, so it cannot help with money.
| You want to | Contact | Have ready |
|---|---|---|
| Start a refund | +1 (302) 200-3480 or [email protected] | Order ID |
| Confirm the return address | +1 (302) 200-3480 | Order ID |
| Check a refund's progress | +1 (302) 200-3480 or [email protected] | Order ID and return tracking number |
| Report an error on this site | [email protected] (Mon-Fri 9:00 am-5:00 pm ET) | The page address |
Every contact route, with hours where they are known, is on the Retride contact page.
Which mistakes slow down a Retride refund?
Most delays come from a missing detail or a missing tracking number. Each one below is easy to avoid.
No order ID
Without it, the desk has to search by name, which takes longer.
Untracked postage
Without tracking, you cannot show the parcel arrived.
Waiting until day 59
The window counts from purchase. Start by about day 50.
Wrong inbox
Write [email protected], not the website email.
Bottles left out
Send everything from the order unless the desk says otherwise.
No note in the box
A parcel with no name or order ID is hard to match.
What if a Retride return goes wrong?
Your records settle most problems. The order ID and the return tracking number are what the desk needs to look into any of these.
| Problem | What to do |
|---|---|
| No one answers the phone | Write [email protected] with your order ID; hours are not published. |
| Tracking stalls on the way back | Ask the carrier first, then send the desk the tracking number. |
| Delivered, but no credit yet | Call the desk with the tracking number and ask when it will be credited. |
| Issued, but not on the card after 10 days | Call your card issuer, then the desk. |
| The amount looks short | Ask the desk how the refund was worked out, and have your order email open. |
Checking a bottle before you send it back is covered on the Retride bottle check page.
How does this refund policy fit with the Retride guarantee?
The guarantee is the promise, and this policy is how you collect on it. The guarantee sets the 60-day window and the use the desk asks for; this page covers the parcel, the contacts and the wait.
If you have not ordered yet, read the window first so you pick a pack you can test in time. The Retride guarantee page shows it day by day.
Retride refund questions, answered
How do I get a refund for Retride?
Call +1 (302) 200-3480 with your order ID or write [email protected], then mail the bottles to 304 Park Avenue South, Floor 11, New York, NY 10010 with your full name, email and order ID, using a tracked service.
Where do I send a Retride return?
To 304 Park Avenue South, Floor 11, New York, NY 10010. Put your full name, email and order ID on a note inside the box.
Who pays for Retride return shipping?
The buyer does. A tracked service costs a little more, but it is the only way to prove the bottles arrived.
How long does a Retride refund take?
The refund is issued 3 to 5 business days after the return is credited. It then takes 5 to 10 days to show on your card, depending on your bank.
Can I get a Retride refund without sending the bottles back?
Our material describes a refund after the return is credited, which means the bottles go back first. Ask the desk if your case is unusual.
What is the Retride refund phone number?
+1 (302) 200-3480. Hours are not published, so if no one answers, write to [email protected] with your order ID.
Can the goretride.com email help with a Retride refund?
No. [email protected] handles questions about this website and cannot see orders. Refunds go through the order desk.
My refund was issued but is not on my card. What now?
Allow the full 5 to 10 days your bank may need. If it is later than that, call the desk with your order ID and return tracking number, then check with your card issuer.
Page check
Written by
Writes and fact-checks every page against the Supplement Facts panel, the label and public health sources.
Medically reviewed by
Dr. Richard Kowalsky, MD, Physician
Medical reviewer. Review date: October 12, 2026.
- Last checked October 11, 2026
- Facts from the bottle, the sales page and the sources cited above
- Found an error? Write to [email protected] or read how we check facts
