Contact Retride: Order Desk, Refunds and the Website Desk
Quick answer
For tracking and refunds, call the order desk at +1 (302) 200-3480 or write [email protected], with your order ID ready. For page errors, privacy or press, write [email protected], Mon-Fri 9:00 am-5:00 pm ET; it cannot see orders. Returns go to 304 Park Avenue South, Floor 11, New York, NY 10010.
Which Retride desk should you contact?
There are two desks, and each sees different things. The order desk handles anything tied to an order; the website desk at [email protected] handles the pages you are reading.
| What you need | Who to contact | Have this ready |
|---|---|---|
| Order status or tracking | Order desk, +1 (302) 200-3480 | Order ID |
| A refund under the 60-day window | Order desk, +1 (302) 200-3480 or [email protected] | Order ID and purchase date |
| A damaged bottle or broken seal | Order support | Order ID; keep the bottle |
| Matching a bottle's lot to your order | Order support | Lot and best-before on the base, if shown |
| A mistake on a page | Website desk, [email protected] | The page and the line |
| A privacy request | Website desk, [email protected] | The email address you wrote from |
| Press or partnership questions | Website desk, [email protected] | Your name and outlet |
| A health or medicine question | Your doctor or pharmacist | The Retride label |
How do you reach the Retride order desk?
Call +1 (302) 200-3480 or write [email protected]. Phone hours are not published, so if nobody picks up, send an email with your order ID in the subject line and keep a copy.
- Phone
- +1 (302) 200-3480
- [email protected]
- Hours
- Hours not published
- Handles
- Tracking, refunds, damaged bottles, lot checks
- Cannot handle
- Medical advice, or orders from other sellers
How do you ask for a Retride refund?
Start with the order desk, then mail the bottles back. The window is 60 days from the purchase date, and the sales desk also asks for at least 30 days of use first; confirm both at checkout.
- Day 1
Order placed
The 60 days start on the original purchase date, not the delivery date.
- Day 30
First bottle done
At 2 capsules a day, one bottle lasts 30 days. The desk asks for at least 30 days of use.
- Day 50
Decide
Leave time to call the desk and mail the bottles back with tracking.
- Day 60
Window closes
Call +1 (302) 200-3480 with your order ID before this day.
Call or write the desk
Phone +1 (302) 200-3480 with your order ID, or email [email protected].
Pack the bottles
Put a note inside with your full name, email and order ID.
Mail them with tracking
Send them to 304 Park Avenue South, Floor 11, New York, NY 10010. You pay the postage.
Watch for the refund
It is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to reach your card.
Every term is set out in the Retride refund policy, and the window itself on the Retride guarantee page.
What can the website email help with?
Write to [email protected], Mon-Fri 9:00 am-5:00 pm ET. The desk reads every message and answers in plain words, but it cannot open an order, change an address or issue a refund.
- A fact on a page that looks wrong, or a broken link
- A source you think we should read
- A request to see or delete the emails you sent us
- Press questions about this site
How we treat what you send is in the Retride privacy policy.
Where do you find your Retride order ID?
In the order email sent after checkout. The desk asks for it first, so save that email in a folder you can find.
- 1
Pick a pack
Two, three or six bottles. Each bottle holds 60 capsules, a 30-day supply at 2 a day.
- 2
Pay on the order page
Checkout runs on the brand's order page, not on this site.
- 3
Track the parcel
It ships from the US. Tracking arrives in the order email.
- 4
Keep the order email
It holds your order ID, which the refund desk at +1 (302) 200-3480 asks for.
If you cannot find the email, check your spam folder for a message sent on the day you ordered. Still nothing? Call the desk with the name and email address you used at checkout.
What if your Retride parcel is late or arrives damaged?
Start with the tracking link in your order email. Orders ship from the US, but the seller's material gives no delivery time, so the tracking page is the best guide to where your parcel is.
If tracking has not moved for several days, or the parcel shows as delivered and you cannot find it, call +1 (302) 200-3480 with your order ID. If a bottle arrives cracked, or its safety seal is damaged or missing, do not take the capsules. The label says not to use a bottle with a damaged or missing seal. Keep the bottle and the box, and tell the desk.
Delivery details and what we do not know about them are on the Retride shipping page.
How do you write a message that gets a quick answer?
Put the facts the desk needs in the first lines. A short message with an order ID is easier to act on than a long one without it.
- Subject line: your order ID and one word, such as refund, tracking or damaged
- First line: the name and email address you used at checkout
- Second line: the date you ordered and the pack you bought
- Then: what you need, in one or two sentences
- Last: the best phone number to reach you
Keep a copy of every message and the reply. If you ask for a refund, the dates in those emails help show you asked inside the 60-day window.
Where is the Goretride office?
Our office is at 100 Broadway, Suite 1102, New York, NY 10005. It is a business address for Goretride, not a store or a returns counter.
- Office
- 100 Broadway, Suite 1102, New York, NY 10005
- Returns address
- 304 Park Avenue South, Floor 11, New York, NY 10010
- Distributor named on the label
- Instituto Experience; no address printed
- Website desk
- [email protected]
Contacting Retride: frequently asked questions
What is the Retride phone number?
The order desk line is +1 (302) 200-3480. The seller pack lists it as the BuyGoods default order desk; its hours are not published.
What is the Retride customer service email?
For an order you have placed or a refund, write [email protected]. For page errors, privacy or press, write [email protected].
Can [email protected] check my Retride order?
No. The website desk cannot see orders, payments or tracking. Only the order desk can.
Can I return Retride to the New York office on Broadway?
No. Returns go to 304 Park Avenue South, Floor 11, New York, NY 10010, the only returns address in the seller's terms.
What do I need before I call about a Retride refund?
Your order ID from the order email, the purchase date and the bottles you plan to send back.
Can the Retride desk give me medical advice?
No. Neither desk can advise on your health or medicines. Bring the label to your doctor or pharmacist instead.
Can I change the shipping address on my Retride order?
Only the order desk can see the order, so call +1 (302) 200-3480 with your order ID as soon as you can. The website desk cannot change it.
Where do I send a press question about Retride?
Write to [email protected] with your name, your outlet and your deadline. For questions about the formula, note that Goretride is the seller, not the maker.
I lost my order email. What now?
Call +1 (302) 200-3480 and give the name and email address you used at checkout, then ask the desk to look up the order.
Page check
Written by
Writes and fact-checks every page against the Supplement Facts panel, the label and public health sources.
Medically reviewed by
Dr. Richard Kowalsky, MD, Physician
Medical reviewer. Review date: October 12, 2026.
- Last checked October 11, 2026
- Facts from the bottle, the sales page and the sources cited above
- Found an error? Write to [email protected] or read how we check facts
